How Can We Help Today?
Owned and operated by Train Recharge, our team is ready to answer questions about hoops, cold plunges, saunas, and simulators.
Choose Your Preferred Channel
Frequently Asked Questions
How long does shipping take?
Most orders ship within 1 to 3 business days, with transit times of 5 to 8 business days. Free shipping is available on most orders within the Continental U.S., excluding Alaska and Hawaii.
How can I track my order?
Once your order ships, you will receive a confirmation email with a tracking number and carrier link. You can also check your order status by logging into your account on our site.
What is your return policy?
We accept returns on most items within 30 days of delivery, provided they are in original condition and packaging. Please contact our support team to initiate a return and receive detailed instructions.
Can I exchange an item for a different model?
Yes, exchanges are available for items in their original condition. Reach out to our team with your order number, and we will walk you through the exchange process for a different basketball hoop, cold plunge, sauna, or golf simulator model.
What kind of setup is required for a cold plunge or sauna?
Each product listing includes detailed specifications such as space requirements, electrical needs, and drainage considerations. If you need help determining the right fit for your space, our team is happy to assist before you purchase.
Do your golf simulators work with standard home ceilings?
Ceiling height requirements vary by simulator model and are listed on each product page. We recommend measuring your space carefully and contacting us if you need guidance on selecting the right setup for your room.
Do you charge sales tax?
Sales tax, if applicable, is calculated and displayed at checkout.
Drop Us a Line
Business Hours
Our Commitment to You
Fast Response Times
Our support team replies to most inquiries within 24 hours on business days.
Secure Shopping
Your personal and payment information is protected with industry-standard encryption at every step.
Free Continental Shipping
Most orders ship free within the Continental U.S. with no order minimum required.
Straightforward Returns
Changed your mind or need a different model? Our return process is simple and clearly outlined.
